My most hated ad of the year: the scene is a Liverpool branch of NatWest where customers find themselves being offered “Money Sense”advice on managing their budgets by pleasant down to earth staff. Yep, this is the same NatWest that’s owned by RBS — who as early as August were revealing the then biggest loss in banking history of 1.2 billion. So these utter bankers whose gross irresponsibility has helped create the current financial turmoil are, through NatWest, now offering us helpful advice on how to tighten our belts and be sensible.
NatWest are hiding behind their frontline staff, who are normal folks just like us, and trying to rebrand themselves as a commonsense outfit, and nothing to do with the masters of the universe bankers who lost contact with financial realities a long, long time ago. Worse, if you happen to be a customer, this patronising crap is followed-up by an intrusive SMS campaign, which sends vacuous unrequested advice to your own phone.
See that ad here.
My favourite ad: a seaman drops a little Smirnoff Vodka into the Channel, and ghosts of lost ships, and downed Spitfires surge up to the surface. While the ad may not not send you rushing to the nearest offie, it has a poetic visual symbolism that lingers in the memory.
My prediction for 09: recession will see marketing folks spending smarter, and making fewer TV ads. There will be more activity online – expect to see more viral films on the internet, where people can gain lots of coverage for little spend. There will also be a back-to-basics focus on things like direct mail and door drops. Clients will demand agencies prove their spend on TV ads to be worth it. So we’ll see more prominent phone numbers and website addresses being touted on our TVs more – because responses to these can be measured, allowing the agencies to justify their costs.